1. Introduction

Welcome to Hotel Aerostar Gold ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Hotel Aerostar Gold, located at B-361, Sector-19, Dwarka, New Delhi - 110075, is the data controller responsible for your personal information. We are dedicated to maintaining the confidentiality and security of your data in compliance with applicable privacy laws, including the Information Technology Act, 2000 and its associated rules.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Make a reservation: Name, email address, phone number, payment information, room preferences, special requests, and billing address.
• Register on our website: Username, password, profile information, and communication preferences.
• Subscribe to our newsletter: Email address and name.
• Contact our customer service: Any information you provide during your inquiry or complaint.
• Participate in promotions or surveys: Demographic information, feedback, and preferences.
• Use our website: IP address, browser type, operating system, device information, pages viewed, time spent on pages, and referring URLs.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and confirming your room reservations.
• Providing you with personalized services and experiences.
• Sending you booking confirmations, check-in instructions, and pre-arrival information.
• Responding to your inquiries, requests, and customer service needs.
• Sending you promotional offers, newsletters, and marketing communications (with your consent).
• Improving our website, services, and guest experience.
• Processing payments and preventing fraudulent transactions.
• Complying with legal obligations and resolving disputes.
• Analyzing usage patterns and trends to enhance our offerings.

4. Legal Basis for Processing

We process your personal information under the following legal bases:

• Contractual Necessity: To fulfill our obligations under your reservation agreement.
• Legitimate Interests: To improve our services, prevent fraud, and enhance security.
• Consent: For marketing communications and optional data collection.
• Legal Compliance: To comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website, processing payments, providing customer service, and delivering marketing communications.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• With Your Consent: We may share your information for other purposes with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Staff training on data protection and privacy practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: Request limitation of how we use your information.
• Right to Data Portability: Request transfer of your data to another organization.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Deliver relevant advertising and marketing

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to countries with different data protection standards.

12. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Reservation data: Retained for 7 years for tax and accounting purposes.
• Marketing data: Retained until you unsubscribe or request deletion.
• Customer service records: Retained for 3 years after your last interaction.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Hotel Aerostar Gold by Happy Homes
B-361, Sector-19, Dwarka,
New Delhi - 110075, India
Phone: +91 97739 47995, +91 81780 61479
Email: happyhomes361@gmail.com
Website: www.aerostargold.com

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and its rules, the name and contact details of the Grievance Officer are provided below:

Name: Hotel Manager
Email: happyhomes361@gmail.com
Phone: +91 97739 47995
Response Time: We will address your concerns within 30 days of receipt.